1) How can I place an order?
Select the products you want, add them to your cart, and complete your purchase through the checkout.
2) Do I need to create an account to buy?
No. You can place an order as a guest, without creating an account.
3) What payment methods are available?
Payments are made by credit/debit card via Viva in a secure payment environment (e.g. 3D Secure / PSD2, where applicable).
4) How will my order be shipped?
Orders are delivered via courier to the address you provide during checkout on eshop.pegasos.com.gr.
5) How long will delivery take?
Delivery time depends on your area and the courier’s workload. In most cases, delivery is completed within a few business days after dispatch.
6) Can I return a product or request an exchange?
Yes. You may request a return and/or exchange in line with the Terms of Use and applicable law. The product must be returned in the condition received, including original packaging and any accompanying items.
7) When and how will I receive a refund?
Once your return is approved, refunds are issued to the same payment method (card) used for the purchase. The final posting time depends on the payment provider/bank.
8) How can I contact you about an order?
For any order-related issue, please contact customer support using the contact details listed on eshop.pegasos.com.gr.